For your safety and protection, regional health laws and hygienic concerns render us unable to accept returns on all blades, accessories, and any product once it is evident the item has been opened, used or worn. We understand the difficulties of such a strict policy, but require it to ensure the safety and hygienic integrity of the products we sell for all our customers.
From the owners: "Know that Gravity Razors is grateful for the support, loyalty, and trust of all our customers. We have an undying commitment to produce quality products, solve real-world issues, and treat our customers the way we like to be treated.
Please, take a moment to reach out to us when issues arise. We'll do all we can to make sure we treat you fairly and resolve problems in a timely manner. "
-Kyle Tarter and Jordan Lambourne (Founders)
Gravity Razors will replace or refund any products that contain significant; damage to standard packaging, defects in the product function or design, flaws that would be reasonably unforeseen by a customer purchasing for standard use. If you are missing an item or the item that you receive is damaged, please contact us and we will send out a replacement free of any shipping costs to you. You must, however, notify us within 2 days of shipment receipt. When a return, replacement, or refund is requested due to product damage or material flaws, we require actual photos of the damaged goods in order to process the desired course of action.
If a refund is deemed necessary, Gravity Razors will manually refund your transaction for the appropriate amount of the returned items. Refunds will only be issued after the items have been returned to us.
-Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list. Please contact us first because most issues can be easily resolved.
-Orders are documented and are photographed prior to shipping to avoid any fraudulent claims.
-Claims should be submitted to firstname.lastname@example.org